Privacy Policy

Fitness Fix Privacy Policy


Fitness Fix regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Fitness Fix users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Sally Feinerman at 03 446 8615.

Collection of Information

In order to use the Fitness Fix website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including Email. Any information collected by Fitness Fix is collected via correspondence from you. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection  Information

Any details collected from Fitness Fix customers is required in order to provide you with our products and/or services, and a high level of customer service.  Correspondence is recorded in order to provide service references and to assist in serving you better.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.  We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at [email protected]

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Fitness Fix uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]  You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Fitness Fix may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that these third parties are prohibited from using your personally identifiable information for any other purpose. Fitness Fix does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the Fitness Fix site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Fitness Fix Security Policy

Fitness Fix uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response
  • Your complete credit card number cannot be viewed by Fitness Fix or any outside party.
  • All transactions are performed under a 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data center, further protecting your credit card data.
  • eWAY is an authorized third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Fitness Fix.
    For more information about eWAY and online credit card payments, please visit

Fitness Fix Delivery Policy

Digital Delivery 

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your digital product via email within 1 working day. If you wish to query a delivery please contact us at [email protected]

If you are taking part in one of our programs that has a specific start date then you will be granted access upon the start date as listed on the site. If you request your service to be discontinued your access to the program will be revoked. You will have full access to the program and it’s materials for the duration of the program as outlined on our website.

Fitness Fix Refund & Returns Policy

Books and Ebooks

At Fitness Fix we want you to be satisfied with our products. For this reason, you may return any print books or Ebooks purchased through our Site and Service within 14 days of the purchase date for a no questions asked refund. If you wish to have a refund processed for a book or Ebook, please contact us at [email protected] Please be aware that separate shipping and processing may be deducted for any physical returns.

Online Programs

You will be eligible for a full refund at any time before the start of the Program. The specific start of your Program is listed on our Site. To process a refund for the Program, please contact us at [email protected] Once your Program has begun you will be ineligible for any refunds. If you are unable or unwilling to undertake the program after its commencement, we are unable to defer the start of your program until the next program or transfer the program to another user of our Site and Service.


All our prices are in New Zealand Dollars and include Goods & Services Tax (GST) (of 15% since 1 October 2010). Prices are subject to change at any time without notice. Promotional codes and their prices are subject to change at any time without notice.

 If you have any inquiries regarding this document and the payment services offered by eWAY please visit our website at

Please contact us if you have any questions [email protected]